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Starchild's
Refund Policy

Starchild is confident that you will benefit from using the services associated with them and their site. However, in the event of an incorrect or erroneous order, or other unforeseen consequence, with the exception of typographical errors, you may be entitled to a partial refund.

Should you discover an error in your order, please contact Starchild IMMEDIATELY. They may be able to stop the processing of your order in time to make any adjustments or corrections.

Tarot and Astrology Reports
Due to the nature of these type of computer ran reports, refunds are not possible as Starchild is not responsible for any typographical errors or inaccurate order information you send. Please make sure your email address and all information you enter on the order form are correct.

Professional Services
A five minute rule is in effect. If you or the reader either one cancels the reading or session in the first five minutes you receive a full refund. After the first five minutes have passed, you may stop the reading at any time and only be charged for the amount of time in the reading (roughly $2.00 per minute, but it depends on the reader).

Readings must be canceled in 24 hours or you **WILL** be charged for the readers time.

A tape of the reading is made for the client. In person client's get their tape for free. Phone client's will need to be charged an additional $2.00 for the shipping and handling of the tape. Tapes are *NEVER* a guarantee and you are not paying for a tape with a reading on it, you are paying for the staff members time. If your tape does not turn out well do to mechanical malfunctions we may not be held responsible for it.

Classes and Events
In order to receive a full refund you must cancel 24 hours in advance of the date the class or event is scheduled to run.

In order to attend a class you must sign up at least 24 hours in advance of the date the class is scheduled to run.

Should a teacher become ill or is incapable of teaching a class you will receive a store credit to be used for another class. If a store credit is issued, customers have a 3 month period of time to use the credit.
 

Merchandise
Damaged Merchandise may be sent back for a replacements at no cost.

There will be no exchanges or returns for cash back. Store credit only. If a store credit is issued, customers have a three month period to use credits and you must have a copy of the original receipt.

Special Orders
All special orders require the full amount to be paid in advance prior to the order being placed. If for some reason we are incapable of acquiring the merchandise you have placed on special order, you will be entitled to a store credit which must be used within a 3 month period of time.
Please note: Special orders can take anywhere from 2 to 6 weeks to locate and/or fill.

Layaway
Layaway is an in store only service that is offered. Our layaway system requires a customer's first and last name as well as two contact phone numbers. An address may also be required. Layaway requires 25% down and 25% paid per week until the item is paid off.

If a customer misses more than three weeks the merchandise will be returned to the shelf and there will be no refund of any type offered.

We will make an attempt to contact customers prior to returning the merchandise to the shelf if we notice they have missed a payment. Customers have 24 hours to return our contact call.

For more information regarding your privacy issues, please contact us.